Legal

Returns & Refunds

Return Window

Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and unused, with original packaging and tags attached.

Non-Returnable Items

  • Digital products and downloads
  • Opened cosmetics, skincare, or personal care items
  • Hair products, wigs, or extensions once removed from packaging
  • Final sale or clearance items
  • Gift cards

How To Start A Return

Email prettyngrittytv@gmail.com with your order number and reason for return. You'll receive return instructions within 2 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Refunds

Refunds are issued to the original payment method within 5-10 business days after the returned item is inspected. Original shipping charges are non-refundable.

Damaged Or Incorrect Items

If your item arrived damaged or incorrect, contact us within 7 days with photos. We'll provide a replacement or full refund at no additional cost to you.